1. How do I make my first appointment?
   1. How to start the enrollment process.:

• • • For adults, please present to our Denton office 2519 Scripture Street Denton, TX 76201 or Flower Mound office 1001 Cross Timbers Rd Flower Mound, TX 75028 Monday through Friday between the hours of 8 am-5pm. For enrollment for Child and Adolescent individuals, please present to the MOPC location 3835 Morse Street Denton, TX 76208 Monday through Friday 8am-5pm.
    • At the initial check-in there will be paperwork to fill out.

• • • Once paperwork is complete you will be required to complete a financial assessment to discuss any service costs with a consumer benefits specialist.

• • • Once you complete the financial assessment, the front desk will schedule you for an intake appointment for either on the same day or the next soonest available appointment.
    • Intakes can be completed in person, virtually, or over the phone.
    • At the end of the intake, if eligible for services, you will be scheduled for a psychiatric evaluation and a Case Management appointment.

• • • Please note: Medications will not be prescribed until after the psychiatric evaluation appointment is completed.
    • For intakes within the Center’s Intellectual and Developmental Disabilities (IDD) Programs, please contact the Center’s Intellectual and Developmental Disabilities Intake Coordinator at 940-565-5249. Intakes and Eligibility Determination are currently not offered as walk-in services but are scheduled at your convenience.

 

 

b. What is the process for same day services?:

• • • Please follow the steps in the “How to start the enrollment process” section.
    • There are limited same day intake appointments available and are first come first served.

• • • If you would like to complete intake on the same day, we encourage you to present at the Center location as early as possible, i.e. 8:30am.

 

c. What should I bring?:

• • • Proof of Identity: Picture ID (example for adult: driver’s license, passport; example for child: school ID, passport)
    • Social Security card: bring card or provide Social Security number

• • • Proof of Residence: utility bill, copy of lease, or official mail

• • • Proof of Income: for adult clients, if married, need spouse’s income as well as your own; for child clients, need parents’ income
    • Letter of Support: handwritten or typed letter, dated and signed, with address included, from person supplying food and shelter for a client that is not presently working; needed for the following circumstances: single adult clients not presently working; married adult clients when neither spouse presently works; child clients where both parents are not presently working.
    • If you have health insurance, please bring your ID card with you.

• • • Recent Hospital Discharge paperwork if applicable.
    • Please note; If you do not have all the documents listed, consumer benefits staff will have you fill out additional forms during the completion of the financial assessment.

 

2. Is Denton County My Health, My Resources (MHMR) Center an inpatient facility?

• • • No, MHMR services are outpatient, so you do not stay overnight. But if you need inpatient care, we can help connect you with those services.

 

3. Can Denton County, My Health, My Resources (MHMR) Center help with housing and other resources?

1. • The Center can assist in connecting you with local housing programs, including permanent supportive housing, emergency shelters, and transitional housing, however, housing opportunities in Denton are limited and the waitlist is extremely long. Your case manager or care coordinator may assist with housing subsidies or help you apply for government programs available to you.
   • The Center’s outpatient team can help you access other community services such as food assistance, financial aid, transportation, and utility assistance.
   • A case manager can work with you to create a plan for accessing housing and other essential resources. They can help coordinate services, assist with paperwork and applications for various programs, and provide ongoing advocacy to ensure your needs are met. 

 

4. What is Denton County My Health, My Resources (MHMR) Center?

1. • The Center is a community health organization serving Denton County, Texas. As both the Local Mental Health Authority (LMHA) and the Local Intellectual and Developmental Disabilities Authority (LIDDA) for our county, we provide or coordinate essential services for individuals living with mental health, intellectual and developmental disabilities (IDD), and substance use. The Center is dedicated to delivering high-quality, person-centered care while ensuring our services are accessible to everyone, regardless of their ability to pay. The Center’s mission is to empower individuals to live healthier, more fulfilling lives by addressing their unique needs and challenges. The Center is also committed to reducing stigma around mental health, IDD, and substance use through education, outreach, and community engagement.

 

5. Who can receive services?

1. • Denton County MHMR Center provides services to individuals 3 years of age and up. The Center does not discriminate against individuals’ race, color, religion, sex (including gender identity and sexual orientation), national origin, or disability. The Center also does not turn anyone away due to inability to pay. Denton County MHMR Center’s intake department will conduct a comprehensive assessment to determine eligibility for services. To meet eligibility requirements, individuals must have a diagnosed mental health condition or emotional disturbance that causes serious functional impairment. For more information, please visit the Center’s intake page https://www.dentonmhmr.org/services/intake/, call the intake department at 940-381-5000 and press option 5, or simply come in as a walk-in Monday through Friday 8am to 5pm. The Center offers virtual intake appointments from 8am until 8pm Monday through Friday as well.  

 

6. Do you offer services for families and caregivers?

1. • Intellectual and Development Disability (IDD) Crisis Respite: The IDD Crisis Respite Home, or the Kiva House, is a respite option for individuals with Intellectual and Developmental Disabilities who are needing temporary placement outside of their home due to a behavioral or housing crisis. Individuals are allotted a stay of up to 14 days while working with the IDD Crisis Intervention team to establish long-term supports needed to thrive in their community. Admission to the home is dependent on the severity of any medical or behavioral needs. 
   • Family Partners: The family partner supports parents, guardians, or caregivers without directly working with children or adolescents. Their role encourages family involvement in care and builds trust through personal experience. Certified family partners act as mediators and facilitators, helping families navigate systems like mental health, special education, juvenile justice, and child protective services. They contribute to recovery by offering Family Skills training, leading Parent Support Groups, and bridging gaps between families and agencies.

 

7. Do you have translators on site?

1. • The Center has staff who speak both English and Spanish. If they’re not available or you need help in a different language, we also have a 24/7 translation line to ensure there are no barriers to your care. Just let us know if you need translation assistance, and we’ll arrange it for your appointment.

 

8. Can I request a provider based on my personal preferences?

1. • Yes, you can request a provider based on your personal preferences, as long as the provider you prefer is available on staff. If they are not available, Center staff will work with you to find a suitable alternative that meets your needs.

 

9. Will insurance pay for my appointment?

1. • If you have insurance, the Center will bill your insurance company for the services you receive.
   • You may still have to pay a co-pay, deductible, or coinsurance amount based on your insurance plan.

 

10. How does billing work?

• • With Insurance:
    • If you have insurance, the Center will bill your insurance company for the services you receive.
    • You may still have to pay a co-pay, deductible, or coinsurance amount based on your insurance plan.

• • • Some services might not be covered by insurance, and in those cases, we may work with you to provide a lower-cost option or apply a sliding scale.

 

1. • Without Insurance:

• • • If you do not have insurance, the Center uses a sliding scale to determine how much you’ll pay, based on your income and family size.
    • Some services may be offered at no cost, especially for individuals with very low or no income. These individuals would be required to have documents updated regularly (such as the Charity Care Assessment, Recovery Plan, and Texas Resilience and Recovery assessment) for ongoing coverage of outpatient services.
      • Charity care is a program offered that provides free or discounted services to individuals who are unable to pay for their care due to financial hardship. Eligibility for charity care is typically based on income, family size, and other financial factors. The goal of charity care is to ensure that people, regardless of their ability to pay, can receive necessary medical or mental health services. This assistance is often available to those without insurance or those who face high medical costs.

 

1. • ***The Center strives to ensure that everyone, whether insured or not, can afford the mental health services they need.

 

11. What is the sliding scale, and how does it work?

1. • A sliding scale is a way to set costs based on how much someone can afford to pay. It means that people with lower incomes pay less, while those with higher incomes pay more. To figure out where you fall on the scale, we look at things like your income and family size. This helps ensure that everyone can get the services they need, no matter their financial situation.

 

12. What type of insurance do you accept?

1. • Aetna Healthcare
   • Amerigroup/Wellpoint

• • • Medicaid: Star, Star+, CHIP, MMP
    • Medicare: Medicare Advantage, MMP 5245

• • Blue Cross Blue Shield of Texas
  • Cigna
  • Cook Children’s
  • Humana
  • Imagine360
  • Traditional Medicaid
  • Traditional Medicare
  • Molina

• • • Star, Star+, CHIP, CHIP Perinate, and MMP
    • Medicare Advantage Plans, MMP

• • Superior Ambetter
  • Superior Healthplan
  • UHC and UHC Optum
  • Wellcare

 

13. How do you verify my insurance, so I will know how much I pay?

• • The Center will ask for details about your insurance, such as the provider’s name, policy number, and group number during the intake process from your insurance ID card.
  • Your dedicated consumer benefits team will use an online portal or call the insurance provider directly to confirm coverage. They verify key details such as active status, covered services, co-pays, deductibles, and any preauthorization requirements.
  • The Center will confirm you or your dependents eligibility for specific services offered, ensuring the insurance plan includes behavioral health or mental health coverage.
  • Once coverage is confirmed, the details of your coverage will be stored in your file for billing and future reference.

***This process ensures accurate billing and helps the individual served understand any potential out-of-pocket costs upfront.     

 

           14. What if I do not have insurance?                                                                                                                                                                                                                                          

• • The Center uses a sliding scale based on the individual’s income and family size to determine how much they will pay for services, with some individuals qualifying for free or very low-cost care.
  • The Center will complete a financial assessment with you during the intake process to understand your financial situation and confirm eligibility for reduced fees.
  • If eligible, Center staff may connect you or your loved ones to other programs or resources, such as Medicaid or local assistance programs, to help with ongoing care.

 

15. Does Denton County My Health, My Resources (MHMR) Center accept Medicare, Medicaid, and CHiP?

1. • The Center staff ensure that everyone can get care, no matter how much they can pay. The Center accepts Medicare, Medicaid, and CHIP. If you don’t have insurance, are underinsured, or can’t afford care, we offer a sliding scale based on what you earn. Our goal is to give everyone the care they need without money getting in the way.

 

16. How do I pay my bill?

1. • You are welcome to pay in office using a credit card, check, or cash.
   • You can call the number on your statement, 940-222-2348 or call our main line at (940)381-5000 and select extension 5245, make a credit card payment over the phone.

 

17. What if I or a family member need help right now?

• • Visit the Center’s Psychiatric Triage Clinic that is located at 2519 Scripture Street, Denton, Texas 76201. Psychiatric Triage Clinic is available in person from 7:00AM to 10:00PM. Psychiatric Triage staff are available virtually from 11:00PM to 7:00AM. On weekends, Psychiatric Triage staff are available virtually, 9:00am to 5:00PM.
  • The Center’s Mobile Crisis Outreach Team (MCOT) provides dedicated support in crisis situations in the community. This team is available 24/7, 365 days per year. Call 1-800-762-0157.
  • National Suicide and Crisis Lifeline – Call or text 988 for 24/7 free and confidential support from trained crisis counselors.